Our services

Specialist cleaning, done the Velora way

Carpets, couches, mattresses, curtains and blinds — plus emergency water extraction. Here's exactly what happens on site.

Fixed prices

Carpet, couch, mattress and curtain work is priced up front — no call-out fees.

Non-toxic products

Plant-based and pet-safe as standard, so there's no chemical smell left behind.

Told before, not after

Anything we find — sun-perished fabric, existing damage — you hear about before we start.

Apartments & houses

Carpet cleaning

Hot-water extraction that lifts embedded grit, traffic lanes and pet odour out of the pile — not just off the surface.

From $139Pre-treatment of visible stains

Hot water extraction, not a bonnet buff — we pull soil out of the carpet instead of moving it around the surface.
Non-toxic, pet-safe products as standard, so there's no chemical smell in the room afterwards.

How we do it

Inspection
We walk the rooms with you first — checking fibre type, backing and how the carpet is laid, and flagging any pre-existing wear, bleaching or delamination before we start rather than after.
Pre-treatment
Traffic lanes and individual stains are treated separately, matched to what caused them. Spots get dwell time to break down before extraction, because a single pass over an untreated stain just spreads it.
Hot water extraction
Hot solution is injected into the pile and drawn straight back out under vacuum, lifting the grit that sits at the base of the fibres. This is the deep clean — not a surface shampoo.
Drying
We finish with dry-suction passes to pull out as much residual moisture as the machine will take, so carpets are left damp rather than wet, and we tell you which rooms to keep off longest.

Book carpet cleaning

Lounges & upholstery

Couch cleaning

Deep upholstery extraction that pulls out body oils, spills and odour from the cushions and frame.

From $159Deodoriser included on every couch

Deodoriser is included on every couch clean, not quoted as an extra.
We identify the fabric and test before any water touches it — the step that protects delicate upholstery from shrinking or marking.

How we do it

Fabric identification
We check the manufacturer's cleaning code and test an unseen area first. Linens, velvets and viscose blends all behave differently under water, and getting this wrong is what causes shrinkage and watermarks.
Pre-spray
A fabric-appropriate solution is worked into the cushions, arms and headrests — the areas that hold body oils — and left to dwell so the soil releases before we touch it with the machine.
Extraction
Upholstery-specific tools draw the solution and dissolved soil back out at controlled moisture, so the filling underneath doesn't get saturated.
Deodoriser
Every couch finishes with a deodorising treatment that neutralises odour at the source rather than masking it. This is included in the price on every couch job — never an upsell on the day.

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Sanitised & refreshed

Mattress cleaning

Anti-allergen sanitising treatment that targets dust mites, sweat and staining right through the top layers.

From $119Anti-allergen treatment

Low-moisture method — a mattress you can't dry properly is a mattress that grows mould, so we clean through the top layers rather than saturating it.
Priced per mattress, so a single bed costs single-bed money instead of a flat room rate.

How we do it

Vacuum
We start with a thorough dry vacuum of the surface, seams and edge piping, where dust, skin cells and dust-mite allergens collect most heavily.
Sanitising treatment
An anti-allergen sanitising solution is applied across the sleeping surface and given time to work on the bacteria and mites that a vacuum alone can't reach.
Extraction
The treatment and suspended soil are drawn back out under low-moisture extraction — enough to clean through the top layers without soaking the foam or springs underneath.
Dry time
We deliberately keep moisture low so the mattress isn't out of action long, and we'll tell you before we leave when it's right to remake the bed.

Book mattress cleaning

On-rail or take-down

Curtain cleaning

Gentle deep clean that lifts dust, smoke and sun-baked grime from drapes without shrinking or marking the fabric.

From $119Fabric-safe process

On-rail cleaning wherever the fabric allows, so your windows aren't bare for days.
We check for sun damage before starting and tell you if a curtain is too perished to clean safely — rather than discovering it mid-job.

How we do it

On-site or take-away assessment
First we work out which way the curtains should be cleaned. Many can be done in place on the rail; heavily soiled, lined or delicate drapes come with us and are returned. You get told which before we begin, not after.
Fabric-safe method
The method is matched to the fabric and its lining — the risk with curtains is shrinkage and sun-damaged fabric tearing under handling, so anything sun-perished gets flagged to you before we proceed.
Clean
Dust, smoke residue and airborne grime are lifted from the body of the fabric, with extra attention at the header and hem where soiling concentrates.
Rehanging
We rehang and dress the curtains — folds set, hems sitting straight — so they leave looking like they've been done, not just cleaned.

Book curtain cleaning

Quoted on inspection

Blind cleaning

Assessed on inspection

Blinds vary enormously by material, size and condition — so we price them properly, in person, rather than guessing.

Minimum $150Volume discounts from 6Free quote

We quote on the actual blinds rather than a generic online rate — and volume discounts start at six.
The method is chosen per material, because submerging the wrong blind is how they end up warped.

How we do it

Type assessment
We identify what you actually have — venetian, vertical, roller, honeycomb, timber or aluminium. The material dictates everything that follows, and it's the reason blinds can't be priced off a web form.
Method matched to material
Different materials need different treatment. Timber and some honeycomb blinds can't be submerged at all; aluminium and PVC respond well to ultrasonic immersion, which cleans every slat and cord evenly.
Clean and refit
Slats, cords and headrails are cleaned through, then the blinds are rehung and tested to confirm they draw and tilt properly before we finish.
Why we quote by phone
Count, material, size and condition all move the price, and volume discounts apply from six blinds up. A two-minute call gets you an accurate number instead of an online estimate we'd have to revise on site.

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Quoted on inspection

Flood damage & water extraction

Emergency response

Water damage is never two jobs the same. Volume, category of water, how long it has been sitting and what is underneath the carpet all change the work required.

Inspection requiredWritten scope before work starts

We assess what the water has actually reached, not just what's visible on the surface.
You get a written scope after inspection, so you know what's being dried and why before any work starts.

How we do it

Call us first
Water damage gets worse by the hour. Call before you start pulling up carpet — how the first few hours are handled affects whether flooring can be saved at all.
Moisture assessment
On arrival we establish how far the water has travelled and what it's reached — underlay, subfloor, skirting and wall cavities hold moisture long after the surface feels dry.
Extraction and drying
Standing water is extracted first, then we set up to dry the structure itself, monitoring until readings come back down rather than stopping when it looks dry.
Why we inspect before quoting
The cost depends on volume, how long the water has been sitting, the category of water and whether underlay or subfloor has to come up. No two jobs are alike, so a number given over the phone would be a guess.