Frequently asked questions

We focus on inner-city and riverside Brisbane suburbs — New Farm, Teneriffe, Paddington, Bulimba, Hawthorne, Ascot, West End and more. Concentrating on a tighter radius means less time driving and more time on the job. Not sure if we reach you? Ask — we're often nearby.

No. We use plant-based, non-toxic and biodegradable products as standard on every job — safe around children and pets, with no lingering chemical smell.

Yes — Velora Cleaning Brisbane is fully insured and our technicians are trained and certified.

Every job starts with an inspection and pre-treatment of visible stains, then the main clean using the method matched to your fabric. Carpet gets hot-water extraction; couches finish with a deodoriser at no extra cost. We walk the space with you first and flag anything we find before starting.

It depends on size and condition. A single carpeted room is usually well under an hour; a three-seater couch is similar. We'll give you a realistic window when we confirm your booking rather than a number that suits us.

Both vary too much to price honestly from a web form. Blinds differ by material, size and condition, and water damage depends on volume, how long it has been sitting, and what's underneath the flooring. We inspect first, then give you the scope in writing.

Carpet cleaning starts at $139 for one room, couches at $159 for a three-seater, mattresses at $119 and curtains at $119. Every price for those services is published up front — pick your quantities on the pricing page and you'll see the exact figure before you contact us.

No. There's no call-out fee, and the price we confirm before starting is the price you pay — nothing is added on the day.

Quantity discounts are built into the pricing itself — extra carpet rooms, extra couch seats and larger blind jobs all cost less per unit as the job grows. We also run a first-time customer offer; mention it when you get in touch.

Sometimes, depending on availability. Call or WhatsApp us and we'll tell you honestly what's open today rather than take a booking we can't keep.

Yes — free cancellation or rescheduling up to 24 hours before your booking. Plans change; just let us know as early as you can.

Just clear small items and valuables from the areas being cleaned so we have room to work. You don't need to move heavy furniture — tell us what needs shifting and we'll handle it.

Contact us and we'll make it right. We back our work with a satisfaction guarantee.

We won't promise that, because it isn't always true. Some staining is permanent — dye transfer, bleaching and sun damage in particular. We'll tell you what we think will and won't lift before we start, rather than after.

Yes. Our products are plant-based, non-toxic and biodegradable. We'll let you know when the area is ready to use again before we leave.

Call or WhatsApp for the fastest answer, or send an enquiry through the contact form and we'll reply within one business hour during opening times.

For carpet, couch, mattress and curtain cleaning it's the actual price for the quantities you select, not an estimate. We confirm it with you before starting. Blinds and water damage are quoted after inspection.